Our Team

Bruce Friedman

President & Co-Owner

Bruce Friedman, President and Co-Owner, started in the warehouse at Toledo Business Services as a teenager, washing rags and mops, mixing chemicals, and filling supply orders. He then worked as a janitor, window cleaner, and manager through college. After graduating from Ohio State University with a B.A. in Journalism, Bruce worked in communications in New York City, software management in Silicon Valley, and finance and healthcare management in the Bay Area of California and Virginia. He earned an M.B.A. from the College of William and Mary while working full-time and raising a family. Bruce returned to Toledo and TBS in 2006.

Sena Mourad Friedman

Chief Administrative Officer

Sena Mourad Friedman is the Chief Administrative Officer of Toledo Building Services, bringing decades of leadership experience across operations, communications, development, and financial management. With a dynamic career spanning fair housing advocacy, television broadcasting, and business consulting, Sena is known for her strategic vision, operational excellence, and commitment to community service.

Pamela Magee

Executive Administrative Assistant

Pamela Magee, Executive Administrative Assistant, joined Toledo Building Services in April 2024. With over 25 years of experience in financial services, sales, and real estate, Pam brings a unique blend of business expertise and creativity to every endeavor. She thrives on problem-solving, consistently finding innovative solutions, and exceeding to deliver results. Pam enjoys spending quality time with her son, three grandchildren, and two dogs outside of work. She has a passion for travel, arts and crafts, and taking on home and yard projects. Dedicated and resourceful in her professional and personal life, Pam is committed to positively impacting wherever she goes.

Sofia Growden

Customer Service Representative

Sofia Growden, Customer Service Representative, joined Toledo Building Services in 2023. She came to TBS with 20-plus years of experience working for a national cleaning company, traveling nationwide with top executives to meet with corporate customers. She is a highly skilled communicator who relates well to external and internal customers at every level.

Jess Pratt

Operations Coordinator

Jess Pratt, Operations Coordinator, joined Toledo Business Services in 2021 as an Administrative Assistant. Jess has always been eager to take on more complex roles and responsibilities, which led to her promotion. Her degree in Business Management has prepared her for the responsibilities needed in her current role (monitoring accounts, labor tracking, and scheduling), and she thrives on the diverse tasks she is responsible for daily.

Larry Johnson

Assistant Operations Manager

Larry Johnson, Assistant Operations Manager, joined Toledo Building Services as a supervisor in 2009. Larry’s commitment to customer service and excellent work ethic led him to his current organizational role. He thrives on “making a difference” by addressing customer issues quickly and professionally and prides himself on being a “Company Man.” When Larry started in 2009, he thought he was applying for an inspector’s job for new construction. When he realized he would be working for a commercial cleaning service, Larry knew he had found his niche because cleaning was second nature to him. Since the age of 16, Larry has held supervisory roles. He contributes that to hard work and attention to detail.

Todd Hammond

Controller

Todd Hammond, Controller, joined Toledo Building Services in November 2024. He brings over a decade of accounting experience, having spent eight years at Ferretti Group of America in Fort Lauderdale, Florida, where he honed his financial management skills in the luxury yacht industry—though he insists the closest he got to “sailing” was balancing the books. Before that, Todd contributed his expertise to the non-profit sector at the Pride Center in Wilton Manors, Florida. A graduate of Broward College in Fort Lauderdale, Todd is driven by his passion for working with a local, family-owned business. Known for his quick wit and upbeat personality, Todd keeps the office laughing even when spreadsheets try to ruin the day. His collaborative spirit and commitment to excellence make him an integral part of the TBS team. Todd lives by the motto, “Teamwork Makes the Dream Work,” and is always ready with a joke to lighten the workload.

Bobbie Hires

Bookkeeper

Bookkeeper Bobbi Hires joined Toledo Building Services over 40 years ago as the Administrative Assistant for Operations and, within five years, was promoted to the Accounting Department and is currently the Bookkeeper. Over the years, she has gained a wealth of knowledge about the Company and enjoys sharing her knowledge with many of her co-workers.

Randy Schott

Payroll

Randall Schott joined Toledo Building Services in November 2020, bringing with him two decades of experience as a Senior Payroll Tax Analyst at ProMedica Health System. During his tenure there, Randy navigated the challenges of a growing organization, gaining invaluable expertise in payroll management and financial operations. A proud Northwest Ohio native, Randy attended the University of Toledo and has spent most of his adult life in the Toledo area. His deep roots in the community foster a strong connection to the city he calls home. Randy appreciates the charm of living and working in Toledo, where he values the relationships he builds with colleagues and clients alike. Known for his approachable demeanor, reliability, and dedication

Karen Corbin

Human Resources Manager

Karen Corbin, Human Resources Manager, joined Toledo Business Services in April of 2021. Before coming to TBS, she worked for 17 years at Toledo Area Regional Transit Authority (TARTA) and two years at G.T. Technologies. With over a decade of experience in employee relations, she gets her drive from creating a harmonious workplace, team member resourcing, and commitment to implementing a functional workplace structure.

Theresa Estevanes

Human Resources Coordinator

Theresa Estevanes, Human Resources Coordinator, joined Toledo Building Services in October 2024. She holds an Associate’s degree in Office Administration from Owens Community College and a Bachelor’s degree in Human Resources Management from the University of Toledo. With a strong foundation in HR practices, Theresa brings exceptional organizational skills, effective time management, and a dedicated work ethic to her role at TBS. Her extensive experience in human resources administration, combined with her academic achievements, enables her to efficiently manage HR operations, support employee development, and enhance workplace processes. Theresa is committed to fostering a positive work environment and ensuring smooth administrative functions within the organization.