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Our Leadership Team

Bruce Friedman

President & Co-Owner

Bruce Friedman, President and Co-Owner, started in the warehouse at Toledo Business Services as a teenager, washing rags and mops, mixing chemicals, and filling supply orders. He then worked as a janitor, window cleaner, and manager through college. After graduating from Ohio State University with a B.A. in Journalism, Bruce worked in communications in New York City, software management in Silicon Valley, and finance and healthcare management in the Bay Area of California and Virginia. He earned an M.B.A. from the College of William and Mary while working full-time and raising a family. Bruce returned to Toledo and TBS in 2006.

Sofia Growden

Customer Service Representative

Sofia Growden, Customer Service Representative, joined Toledo Building Services in 2023. She came to TBS with 20-plus years of experience working for a national cleaning company, traveling nationwide with top executives to meet with corporate customers. She is a highly skilled communicator who relates well to external and internal customers at every level.

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Her prior experience has allowed her to move into the C.S.R. role seamlessly. Sofia regularly meets with our largest and most demanding corporate customers and develops corrective action plans based on their feedback. Sofia cares deeply about supporting not only the customers but also supporting our cleaning teams. She has great empathy for a customer who is dealing with cleaning issues and with an internal Supervisor who is balancing the management of their cleaning teams and covering sites themselves.

Jess Pratt

Operations Coordinator

Jess Pratt, Operations Coordinator, joined Toledo Business Services in 2021 as an Administrative Assistant. Jess has always been eager to take on more complex roles and responsibilities, which led to her promotion. Her degree in Business Management has prepared her for the responsibilities needed in her current role (monitoring accounts, labor tracking, and scheduling), and she thrives on the diverse tasks she is responsible for daily.

Bobbie Hires


Bookkeeper Bobbi Hires joined Toledo Building Services over 40 years ago as the Administrative Assistant for Operations and, within five years, was promoted to the Accounting Department and is currently the Bookkeeper. Over the years, she has gained a wealth of knowledge about the Company and enjoys sharing her knowledge with many of her co-workers.

Karen Corbin

Human Resources Manager

Karen Corbin, Human Resources Manager, joined Toledo Business Services in April of 2021. Before coming to TBS, she worked for 17 years at Toledo Area Regional Transit Authority (TARTA) and two years at G.T. Technologies. With over a decade of experience in employee relations, she gets her drive from creating a harmonious workplace, team member resourcing, and commitment to implementing a functional workplace structure.

Larry Johnson

Assistant Operations Manager

Larry Johnson, Assistant Operations Manager, joined Toledo Building Services as a supervisor in 2009. Larry’s commitment to customer service and excellent work ethic led him to his current organizational role. He thrives on “making a difference” by addressing customer issues quickly and professionally and prides himself on being a “Company Man.” When Larry started in 2009, he thought he was applying for an inspector’s job for new construction. When he realized he would be working for a commercial cleaning service, Larry knew he had found his niche because cleaning was second nature to him. Since the age of 16, Larry has held supervisory roles. He contributes that to hard work and attention to detail.

Our servant leadership also extends to our employees, driving our operational success. Acknowledging our workforce’s unique needs, aspirations, and inherent dignity, we endeavor to support them in every conceivable way.